MORE SHIPPING INFORMATION
Standard and express shipping within Australia
For Standard and Express Shipping orders within Australia, you may receive your order in multiple shipments - depending on order contents and packaging methods required.
Upon dispatching your order, you will receive a tracking number and shipment confirmation email.
shipping outside australia
We can ship to any country outside Australia.
Please Note: International deliveries are subject to duties and taxes. It is your (the customer) responsibility for all duty and tax charges incurred for International shipments, we are not responsible for these charges.
If these charges are imposed, and are not paid for, your parcel will be abandoned and any monies paid will not be compensated or reimbursed.
TIMEFRAMES AND DELAYS
Orders typically take 1-3 business days to be processed and dispatched. Express orders and Click & Collect orders are prioritised.
This is a guideline only. Delays can occur.
During busy periods, your order may take up to 10 working days to be processed and shipped.
Some examples of our busy periods are: Leading up to/during the Australian Formula 1 Grand Prix, Bathurst 1000, MotoGP and Major Sale Dates such as Black Friday or EOFY.
Delays can also be caused because stock we require for your order has all been transported interstate for upcoming events (which we retail directly from). In this case, you will be notified of the delay and reassured that staff attending will pick your orders, once they have access to the stock, for post event dispatch.
If any further issues arise, we will let you know.
If you have any questions regarding this, please feel free to contact us on +61 3 9459 9925.
Additional Shipping Charges
A standard parcel is up to 2kg. Anything larger may incur additional postage fees to be paid prior to shipping.
Additional fees are based on the quoted shipping cost performed once your order has been picked & packed.
International Shipments may also incur additional shipping fees.
If additional fees apply, we will contact you to advise.
Please note: this may include orders that have items such as umbrellas and track chairs as they may be required to be packaged separately.
If your order contains a pre-order item, we will determine whether to hold all other items in your order or ship what is available, based on the order value and/or timeframe for the pre order to arrive.
This is to save on shipping costs.
You will be notified if your order is a) partially sent and awaiting pre order or b) being held to be shipped in full.
other shipping policy matters
SAFE DROP/SIGNATURE UPON DELIVERY
If you have certain delivery instructions for your parcel, for example, Authority to Leave or Signature Required, please note these in the order notes at checkout.
Please be advised that while we can enter these into delivery instructions, we can not give guarantee that these actions will be followed as it is our delivery service who completes delivery.
Please Note: If we feel the need to add a signature on your parcel, we will do so. We will judge this based on your order value, contents, parcel size and/or address provided.
INCORRECT ADDRESS INFORMATION
If you, the customer, provide an incorrect delivery address or the parcel is unclaimed through Australia Post or any of our other shipping providers we use, the customer is liable to pay for the second delivery.